Are the required components included on the ticket? If there is anything critical you feel is missing reply to the requestor of the ticket and ask for the missing information to be added. 

Note: not every item is needed on every ticket.

• Student I #
• Components (major, catalog year, declared vs alternate plan
• Steps to recreate
• Screenshot of error
• Why? – describe impact and issue
• Descriptive title

Level 1: Student Success & Retention

Level 2: Student Records & IT

Level 3: Excelsoft

Tags

• Unknown
• Other
• DA
• ES
• SOA 
• ATI

Advisors

CPSE – Michael Cornick/ Karla Groom

EDHUM – Clint Payne

FND INT

AGLS – Mark Willis

BUCO – Sheila Wener

LANG LET

ONLINE

Performing Visual